This is a challenging time for us all right now and our role at United Utilities is to make sure that water keeps flowing to the tap, toilets can be flushed and we’re there for customers struggling and worrying about bills and those more vulnerable among our communities. We’re closely following all the Government and Public Health England guidelines and advice so what we do and how we do it protects our people and the wider community to ensure we’re keeping everyone as safe as possible. Our teams will continue to be out and about in your area over the coming weeks. They are doing essential and emergency work which means those core services keep going and our pipes, pumps and water and wastewater treatment works keep working.
Coronavirus update - a message to customers
Your United Utilities home visit
We've changed some of our processes to ensure any home visit is carried out in the safest possible way for you and our teams.
Please watch the video to understand how we’ll be preparing for your United Utilities home visit. You can also read our Covid Compliance Statement by clicking the link below.Find out more