Our response to the COVID-19 outbreak
It is really important that customers know they can depend on us to provide a reliable service at these difficult times. So, since the crisis began, we have been focused on supplying drinking water and taking used water away, delivering a critical, essential service. Four in five of our staff have been designated as key workers and our primary concern is the safety of our people and those they work alongside.
We are supporting those customers who, due to the impact of COVID-19, may be finding it difficult to pay their water bill. We don’t want to add to the burden that some families now face and already we are providing support. We work with thousands of suppliers across the region, some of whom are facing challenges, so we are committed to supporting them where we can. For us, it is really important we provide a great service and more for the North West.