Why is my water discoloured?

Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes in your area, or there's been a pipe burst that we've repaired.

In most cases, discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. If there is no improvement to your water after doing this, you can check if there is a known issue in your area here..