Understanding your bill
Let us explain more about our services and how we calculate your bill. Jargon not included!
Issues with your water?
Updates on known incidents
Struggling to pay your bill?
No need to worry - we can help
Additional support
Need help due to age, ill-health or disability?
Report a leak
If you spot a leak in the road or street, let us know. You spot it and we'll stop it.
Our mobile app is HERE!
Our mobile app is the quick, easy way to pay your bill, submit a water meter reading and report a leak - wherever you are.
Giant fatberg news
The North West's biggest ever fatberg has been discovered in Liverpool
Giant fatberg newsSave water & money
With our FREE water saving gadgets
You could save with a meter
Consumer champion Gloria Hunniford explains how you could save with a water meter
Some common FAQs
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How can I find my account balance?
There are three easy ways to find your account balance...
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I have no water, what should I do?
Don’t panic - there may be a pipe burst which is affecting your water supply.
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How can I save water?
There are lots of things you can do to save water...