Save water & save money
With our FREE water saving gadgets
Issues with your water?
Updates on known issues
Priority Services
Need help due to age, ill-health or disability?
Struggling to pay your bill?
No need to worry - we can help
Water taste and appearance
We work around the clock to provide safe, high quality drinking water. Find out more about your tap water here
Need help with flooding?
Visit our flood hub.
Performance
Find out more about how we're performing at United Utilities.
Coronavirus update
A message for customers including info about what you can expect from us if we need to visit your home and support if you're struggling to pay.
Save money with a meter
Our lowest bill guarantee means it's easier than ever to reduce your water bill
Some common FAQs
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How can I find my account balance?
There are three easy ways to find your account balance...
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I have no water, what should I do?
Don’t panic - there may be a pipe burst which is affecting your water supply.
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How can I save water?
There are lots of things you can do to save water...